
Returns Exchanges and Refunds
Please enclose your details and the Order Number which is to be found on your email invoice. To make the process easy we have included a tear off portion on the invoice that includes all the returns information you need. Please visit our faq page for more details
Delivery 
From date of despatch (for orders received before 3pm):
Please visit our faq page for more details
The size is the size of your foot. A larger size is for a larger foot. All shoes vary in length due to different last shapes, welts and so on. We cannot measure shoes to fit your feet because of this variation.
US customers need to be aware that UK sizes are different to US sizes. For example a US size 6 customer should order a UK size 5 or 5.5. This is because the lasts that the shoes are made on are physically different to those in the US.
| UK | USA | EU |
|---|---|---|
| 5 | 5.5 | 38.2 |
| 5.5 | 6 | 38.7 |
| 6 | 6.5 | 40 |
| 6.5 | 7 | 40.5 |
| 7 | 7.5 | 41 |
| 7.5 | 8 | 41.5 |
| 8 | 8.5 | 42 |
| 8.5 | 9 | 42.5 |
| 9 | 9.5 | 43 |
| 9.5 | 10 | 43.5 |
| 10 | 10.5 | 44 |
| 10.5 | 11 | 44.5 |
| 11 | 11.5 | 45 |
| 12 | 12.5 | 46 |
| 13 | 13.5 | 47 |
I'm customer located in Asia Pacific region.
I made my online order around 11:30am May 25th, 2010 (Tue) and I received the shipment on 11:00am May 27th, 2010 (Thu). Definitely it took last than 48 hours to deliver the package to me who located in other part of the world.
Herring Shoes give me very solid online shopping experience. In future I will consider Herring Shoes whenever I need a new pair of shoes.
Please keep it up,great job.
![]()
Ricky