Returns Exchanges and Refunds
Please enclose your details and the Order Number which is to be found on your email invoice. To make the process easy we have included a tear off portion on the invoice that includes all the returns information you need. Please visit our faq page for more details
If you select the non-standard option of a Royal Mail delivery service you may have to pay different amounts to those shown above, depending on what country you are in and what products and quantities you are ordering. In all cases the delivery will be clearly displayed in your basket before you are asked to provide any personal information. Please note we are also unable to offer the next day services and delivery times will be longer with Royal Mail.
Customs and Duties
Import duties are not Herring Shoes responsibility and we cannot refund any shoes that are returned due to non-payment by the customer of customs duties.
Delivery Times
UK orders are normally delivered next working day Monday to Friday, if the shoes are in stock and the order is placed before 1pm.
Herring shoes are always in stock but other brands may not be. If your order is urgent please call us and check availability before ordering.
Europe/Outside europe is normally 3-6 days from date of despatch.
Please visit our faq page for more details
This size guide is only useful for converting formal shoe sizes from one measurement system to another. If you convert a casual or trainer shoe size, you are unlikely to get a good fit in a formal shoe.
Shoes that are made to fit the same size foot will vary in physical size due to differences in last (shoe) shapes. For this reason we cannot measure shoes to fit your feet.
US customers need to be aware that UK sizes are different to US sizes. For example, a US size 6 customer should order a UK size 5 or 5.5 as this seems to be the approximate difference we see.
UK | USA | EU |
---|---|---|
5 | 6 | 39 |
5.5 | 6.5 | 39.5 |
6 | 7 | 40 |
6.5 | 7.5 | 40.5 |
7 | 8 | 41 |
7.5 | 8.5 | 41.5 |
8 | 9 | 42 |
8.5 | 9.5 | 42.5 |
9 | 10 | 43 |
9.5 | 10.5 | 43.5 |
10 | 11 | 44 |
10.5 | 11.5 | 44.5 |
11 | 12 | 45 |
12 | 13 | 46 |
13 | 14 | 47 |
I would like to thank you and your staff for a wonderful experience
ordering shoes online! I was absolutely amazed at the extremely short
delivery time. I ordered a pair of Chelsea boots on Monday and received
them in the US on Thursday. That is a lot quicker than most local
businesses can deliver goods to my doorstep. Needless to say that the
boots are of superb quality, fit and finish. I have ordered from your
company in the past with very good results and I will certainly do so in
the future.
A. D.R. Gaebel, UNITED STATES