Who are Herring Shoes?

Herrings' is a family Business which was started in 1966 by Richard Herring.
HERRING SHOES ltd Registered Company Number: 3919412 VAT number 742 4261 50
Registered Office: 4 Park Street, Stow-on-the-Wold, Gloucestershire GL54 1AQ
Directors: Adrian Herring

Internet enquiries +44 (0) 1548 854886

E-mail: sales@herringshoes.co.uk
Website: www.herringshoes.co.uk

Trading Addresses:
4 Park Street, Stow-on-the-Wold, Gloucestershire GL54 1AQ + 44 (0) 1451 832244
17 Gloucester Road, Ross-on-Wye, Herefordshire HR9 5BU +44 (0) 1989 562 431
The Warehouse, Prince of Wales Road, Kingsbridge, Devon, TQ7 1DX

Sizing

The SIZE is the length of the shoe from toe to heel.

We list all of our shoes in UK English sizes so US customers need to be aware that UK sizes are smaller than US sizes.

What is the fit?

The FIT is the width across the foot. The wider the fit the more internal volume of the shoe.

Here we show you the equivalent fittings and sizes using English, American and European sizes.

Soles

Goodyear welted leather sole
This is what Northampton manufactures are traditionally known for. The sole is stitched to a welt which means the shoe gives great comfort & excellent shape retention.
Welted Rubber soles
This is similar to the “Goodyear welted Leather sole” construction except the sole material is Rubber giving harder wear & better water resistant properties.
Leather Sole Rubber Fore Part
This gives all the benefits of a leather sole but the added flexibility & durability of a rubber fore part.
Cemented Leather Sole
A construction using specialised adhesives in place of stitched welts to bond the upper to the sole. This gives lightness in weight & appearance that the welted construction cannot.
Moccasin Construction
This provides a very light flexible & comfortable shoe. A bag of Leather is formed by Hand stitching an apron & the sole is then stitched or glued to the upper.

What is a second?

This is a shoe which during close inspection at the factory has failed to meet the manufactures high standard of quality control. The most common reasons being;
Growth Marks
These are naturally occurring flaws in the leather which are generally accepted by many shoe manufactures as being a unique part of the material of their trade.
Human Error
Owing to the 250 individual hand operations that are involved in producing each pair of traditionally handmade shoes it is inevitable that the occasional shoes may incur slight damage on its 8-10 week journey through the factory.
The Minor faults outlined should in no way effect the comfort, fit or life expectancy of the shoes.

We check all deliveries & only shoes which are to a high standard are listed on the site, shoes which have more noticeable blemishes are sold in our Factory shop where customers can ascertain the flaws.

What type of leather?

Leather uppers come in different finishes although the raw product is very similar.
Calf Leather
This is a leather which has been dyed to attain its colour. The finish is soft & has somewhat less of a shine than “Polished leather” finishes.
Polished leather
Polished Uppers are treated to give a high shine appearance, this can give an initial firmer feel to the shoe.

What is lining?

The Lining is the material used on the inside of the shoes which rests against the foot during wear.
Full Leather lining
This is regarded as the best finish to have, the complete interior of the shoe is lined with leather which gives comfort & absorbs the moisture given off from the foot during wear.
1/2 Leather lining
The fore part of the shoe has a cotton or linen lining & from the waist of the shoe back to the heel is leather.

What is an insole?

The Insole is the part of the shoe which the foot presses down on during wear.
Full Leather Insole
This is regarded as the best to have, the leather insole absorbs the moisture given off by the foot in wear & can dry between being worn to be absorbent again. The Leather also moulds to the individual shape of the foot to give comfort & support
Comfort Insoles
The Insole is similar to a leather insole but a section of the fore part is removed & an orthopaedic insert is added & then covered with a leather lining. This means the shoes is instantly more flexible & give maximum comfort under the ball of the foot.
Man Made Insoles
The Insole is not leather which means moisture is not so easily absorbed. This should not cause issues unless the wearer suffers from hot feet in which case leather is more advisable.

What is a last?

The LAST is the foot shape that the shoe uppers are pulled over & secured on during manufacturing to obtain the shape. The lasts are given numbers or names to denote their individual characteristics such as toe shape & depth etc. Traditional Lasts are made from wood but now more commonly plastic ones are used these days.

What are the delivery times & postage costs?

We are proud to work with UPS for our deliveries worldwide.

All our shoes are despatched using UPS & customers can track their order using UPS’s state of the art  tracking system at www.ups.com

We e-mail customers the tracking number so you can watch your orders progress throughout the world.

Delivery Costs
UK	Full price shoes free postage. Sale & Seconds £6.95 per delivery.
Europe	One pair £15 | Two pairs £20 | Three or more £25 | Four or more £30
Outside Europe	One pair £20 | Two pairs £25 | Three or more £30 | Four or more £35

Delivery Times

Uk orders are normally next day from date of despatch. Europe is normally 3-6 days from date of despatch and outside Europe is normally 3-6 Days from date of Despatch.

Customs & TAX

Please note that orders from NON-EU countries have 17.5% tax deducted at source when you select the country of delivery on our site. Customers may encure some small Duty or Tax payment on delivery depending on your countries import laws. (This is not Herrings Shoes responsibility). This is Paid to UPS on delivery (as they fast track customs)

In the event of replacements or repairs being sent to non- EU countries NO duty is normally charged at the receiving end.

How do I pay?

Ordering through the web site uses advanced SSL technology and is secure.
Credit card
For payment we accept;
Visa Master
Master Card
AMEX
Switch
we carry out automated credit checks with the issuers on each transaction so it is important the billing address is accurate & we will only deliver to this address.

We use industry standard 128 bit SSL secure server technology to keep all the details you send over the internet safe
 Herring Shoes may contact you bank & the relevant authorities if we suspect any card details or transaction to be fraudulent. This may delay orders but is carried out in the interest of Herring Shoes & the genuine card Holder.

Cheque (by post only)
Send to accounts at
Herring shoes, The Warehouse, Prince of Wales Road, Kingsbridge, Devon, TQ7 1DX, ENGLAND

Bank transfer
we can accept bank transfers & may often request this on large orders, ask for account details & we will e-mail them to you.

When will I pay?

We first make sure the shoe is in stock. We then bill you when the shoes are sent out & e-mail you a receipt. If the shoes are unsuitable in anyway we give a full refund less the outward postage or an exchange.

What happens if I am unsatisfied in any way?

If you are not completely satisfied with the shoes, we will give a full refund on the shoes less the cost of outward postage. You need only pay to send the shoes back to us.

If returning from outside the EU please write "Returning unsuitable goods to sender" on the customs form & parcel as we will not receive parcels that encure duty charges.

Please contact us within 28 days of receipt of your goods if you intend to return them.

The shoes must be returned in the same saleable condition, shoes will not be accepted where there are signs of wear on the sole. (We suggest trying shoes on carpet only.

Returns Exchanges & Refunds

If for any reason you are not happy with the shoes, simply return them to us and an exchange or full refund will be given less the outward postage.

Please enclose your details & the Order Number which is to be found on your email invoice. To make the process easy we have included a tear off portion on the invoice that includes all the returns information you need.

Customers are responsible for returning the shoes & paying the cost - we suggest using registered postage, & that customers retain a proof of postage just in case the parcel should fail to be delivered.

If returning from outside the EU please write "Returning unsuitable goods to sender" on the customs form & parcel as we will not receive parcels that encure duty charges.

Please contact us within 14 days of receipt of your goods if you intend to return them. The shoes must be returned in the same saleable condition, shoes will not be accepted where there are signs of wear on the sole. (We suggest trying shoes on carpet only).

All returns should be sent to:

RETURNS Department, Herring Shoes Ltd, The Warehouse, Prince of Wales Road, Kingsbridge, Devon, TQ7 1DX, ENGLAND