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Prices shown for delivery to UNITED STATES   Change delivery country

Who are Herring Shoes?

Herring shoes is a family business which was started in 1966 by the father of current Managing Director Adrian Herring.
HERRING SHOES Ltd Registered Company Number: 3919412 VAT number 742 4261 50
Registered Office: Herring Shoes, Old Station Yard, Kingsbridge, Devon, TQ7 1ES
Director: Adrian Herring

Internet enquiries +44 (0) 1548 854886

E-mail: info@herringshoes.co.uk
Website: www.herringshoes.co.uk

Trading Addresses:
Old Station Yard, Kingsbridge, Devon, TQ7 1ES +44 (0) 1548 854886
58 Fore Street, Kingsbridge, Devon, TQ7 1NY +44 (0) 1548 858988

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Returns Exchanges and Refunds

If for any reason you are not happy with the shoes, simply return them to us in saleable condition with the undamaged box and an exchange or full refund will be given less the outward postage.

Please enclose your details and the order number which is to be found on your email invoice. To make the process easy we have included a portion on the emailed invoice that you can print and tear off that includes all the returns information you need.

If returning from OUTSIDE the EU please USE DHL or your postal service, however we do not recommend using other services like UPS, FEDEX etc as there will be excessive clearance fees; we will either refuse delivery or charge the fees back to you.
You must write "RETURNING UNSUITABLE GOODS TO SENDER" on the customs form and parcel itself as we will not accept parcels that incur duty charges. You must ALSO tick the RETURNED GOODS box on the customs declaration documents. If this box is not ticked we will recover the costs from you or return the shoes to you.

The shoes AND box must be returned in the same saleable condition, shoes will not be accepted where there are signs of wear on the sole. We suggest trying shoes on carpet only.

All returns should be sent to:

RETURNS Department, Herring Shoes Ltd, Old Station Yard, Kingsbridge, Devon, TQ7 1ES, ENGLAND

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Sizing

The size is the size of your foot. A larger size is for a larger foot. All shoes vary in length due to different last shapes, welts and so on. We cannot measure shoes to fit your feet because of this variation.

US customers need to be aware that UK sizes are smaller than US sizes. For example a US size 6 customer should order a UK size 5 or 5.5.

English USA EU
5 5.5 39
5.5 6 39.5
6 6.5 40
6.5 7 40.5
7 7.5 41
7.5 8 41.5
8 8.5 42
8.5 9 42.5
9 9.5 43
9.5 10 43.5
10 10.5 44
10.5 11 44.5
11 11.5 45
12 12.5 46
13 13.5 47
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What is the fit?

The FIT is the width across the foot. The wider the fit the more internal volume of the shoe.

Here we show you the equivalent fittings and sizes using English, American and European sizes.

English USA EU
E - Narrow E 5
F - Medium EE 6
G - Wide EEE 7
H - Extra Wide EEEE 8
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Soles

Goodyear welted leather sole
This is what Northampton manufacturers are traditionally known for. The sole is stitched to a welt which means the shoe gives great comfort and excellent shape retention.
Welted Rubber soles
This is similar to the “Goodyear welted Leather sole” construction except the sole material is rubber giving harder wear and better water resistance.
Leather Sole Rubber Fore Part
This gives all the benefits of a leather sole but the added flexibility and durability of a rubber fore part.
Cemented Leather Sole
A construction using specialised adhesives in place of stitched welts to bond the upper to the sole. This gives lightness in weight and appearance that the welted construction cannot.
Moccasin Construction
This provides a very light flexible and comfortable shoe. A bag of leather is formed by hand stitching an apron and the sole is then stitched or glued to the upper.

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What is a second?

This is a shoe which during close inspection at the factory has failed to meet the manufacturers high standard of quality control. The most common reasons being;
Growth Marks
These are naturally occurring flaws in the leather which are generally accepted by many shoe manufacturers as being a unique part of the material of their trade.
Human Error
Owing to the 250 individual hand operations that are involved in producing each pair of traditionally handmade shoes it is inevitable that the occasional shoes may incur slight damage on their 8-10 week journey through the factory.
The minor faults outlined should in no way effect the comfort, fit or life expectancy of the shoes.

We check all deliveries and only shoes which are to a high standard are listed on the site. Shoes which have more noticeable blemishes are sold in our Factory shop where customers can see the flaws before purchasing.

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What type of leather?

Leather uppers come in different finishes although the raw product is very similar.
Calf Leather
This is a leather which has been dyed to attain its colour and is generally the best quality of leather for shoes. The finish is soft and has somewhat less of a shine than polished leather finishes and the shoe will feel supple to wear.
Polished leather
Polished leathers are treated to give a high shine appearance and are also often known as corrected leathers. The treatment they are given to make them shine can give an initial firmer feel to the shoe.

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What is a lining?

The Lining is the material used on the inside of the shoes which rests against the foot during wear.
Full Leather lining
This is regarded as the best finish to have, the complete interior of the shoe is lined with leather which gives comfort and absorbs the moisture given off from the foot during wear.
1/2 Leather lining
The fore part of the shoe has a cotton or linen lining and from the waist of the shoe back to the heel is leather.

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What is an insole?

The Insole is the part of the shoe which the foot presses down on during wear.
Full Leather Insole
This is regarded as the best to have, the leather insole absorbs the moisture given off by the foot in wear and can dry between being worn to be absorbent again. The leather also moulds to the individual shape of the foot to give comfort and support
Comfort Insoles
The insole is similar to a leather insole but a section of the fore part is removed and an orthopaedic insert is added and then covered with a leather lining. This means the shoes is instantly more flexible and gives maximum comfort under the ball of the foot.
Man-made Insoles
The insole is not leather which means moisture is not so easily absorbed. This should not cause issues unless the wearer suffers from hot feet in which case leather is more advisable.

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What is a last?

The last is the foot shape that the shoe uppers are pulled over and secured to during manufacturing to obtain the shape.

The lasts are given numbers or names to denote their individual characteristics such as toe shape and width, depth etc. Traditional lasts are made from wood but now they are more commonly made from plastic.

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What are the delivery times and postage costs?

We are proud to work with DHL for our deliveries worldwide.

Most of our shoes are despatched using DHL and customers can track their order using DHL’s state of the art tracking system at www.dhl.com

We e-mail you the tracking number so you can watch your order progress.

Delivery Costs

UK All shoes free postage. DHL logo
Europe One pair £15 | Two pairs £20 | Three or more £25 | Four or more £30
Outside Europe One pair £20 | Two pairs £25 | Three or more £30 | Four or more £35
Russia One pair £20 | Two pairs £35 | Three or more £50 | Four or more £65

Delivery Times

UK orders are normally delivered next working day if the shoes are in stock and the order is placed before 1pm. Herring shoes are always in stock but other brands may not be. If your order is urgent please call us and check availability before ordering. Europe is normally 3-6 days from date of despatch and outside Europe is normally 3-6 Days from date of despatch.

Customs and TAX

Please note that orders from NON-EU countries have 20% tax deducted at source when you select the country of delivery on our site. Customers may incur some small Duty or Tax payment on delivery depending on your country's import laws. (This is not Herring Shoes responsibility). This is paid to DHL on delivery as they fast track customs by paying the duty for you.

In the event of replacements or repairs being sent to non- EU countries NO duty is normally charged at the receiving end.

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How do I pay?

Ordering through the web site uses advanced SSL technology and is secure.
Credit card
For payment we accept;
Visa
Master Card
AMEX
Paypal
We carry out automated credit checks with the issuers on each transaction so it is important the billing address is accurate and we will only deliver to this address.

We use industry standard 128 bit SSL secure server technology to keep all the details you send over the internet safe.

Herring Shoes may contact your bank and the relevant authorities if we suspect any card details or transaction to be fraudulent. This may delay orders but is carried out in the interest of Herring Shoes and the genuine card Holder.

Cheque
Since the introduction of Paypal we are no longer able to accept payment by cheque.

Bank transfer
Since the introduction of Paypal we are no longer able to accept payment by bank transfer.

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When will I pay?

We first make sure the shoe is in stock. We then bill you when the shoes are sent out and e-mail you a receipt. If the shoes are unsuitable in anyway we give a full refund less the outward postage or an exchange.

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What happens if I am unsatisfied in any way?

If you are not completely satisfied with the shoes, we will give a full refund on the shoes less the cost of outward postage. You need only pay to send the shoes back to us.

If returning from OUTSIDE the EU please USE DHL or your postal service, however we do not recommend using other services like UPS, FEDEX etc as there will be excessive clearance fees; we will either refuse delivery or charge the fees back to you.
You must write "RETURNING UNSUITABLE GOODS TO SENDER" on the customs form and parcel itself as we will not accept parcels that incur duty. You must ALSO tick the RETURNED GOODS box on the customs declaration documents. If this box is not ticked we will recover the costs from you or return the shoes to you. Customers are responsible for returning the shoes and paying any associated costs - we suggest using registered insured postage, and that customers retain a proof of postage just in case the parcel should fail to be delivered.

Please contact us within 28 days of receipt of your goods if you intend to return them.

The shoes AND box must be returned in the same saleable condition as received. Shoes will not be accepted where there are signs of wear on the sole. We suggest trying shoes on carpet only.

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Herring Shoes supplies: Church, Churches & Church's Shoes, Herring, Loake, Loakes and Loake's Shoes, Barker & Barker's & Barkers Shoes, Cheaney Shoes, Trickers, Tricker's, Tricker Shoes, Jeffery West Shoes, Sebago. HERRING SHOES is a Registered UK Trade Mark of Herring Shoes Limited.