Herring shoes is a family business which was started in 1966 by the father of current Managing Director Adrian Herring.
HERRING SHOES Ltd Registered Company Number: 3919412 VAT number 742 4261 50
Registered Office: Herring Shoes, Old Station Yard, Kingsbridge, Devon, TQ7 1ES
Director: Adrian Herring
Internet enquiries +44 (0) 1548 854886
Old Station Yard, Kingsbridge, Devon, TQ7 1ES +44 (0) 1548 854886
58 Fore Street, Kingsbridge, Devon, TQ7 1NY +44 (0) 1548 858988
If you are not completely satisfied with the items you have purchased, you can return them for a full refund of the cost of the items.
Please go to the CollectPlus website.
CollectPlus is a distribution network operating from over 5800 small shops in the UK, allowing you to return the parcel free, at a time and location to suit you - many stores are open after office hours and at weekends.
You can print off a label here (opens in a new window).
Alternatively you can use DHL to arrange a free courier collection.
Returning customers: login to your Herring Shoes account and click the "return an item" link, which will allow you to choose a suitable time for a DHL courier to collect.
If you checked out as a guest: use this link to return an item via DHL.
Please use DHL or your postal service, however we do not recommend using other services like UPS, FEDEX etc as there will be excessive clearance fees which we will have to charge back to you.
You must write "RETURNING UNSUITABLE GOODS TO SENDER" on the customs form and parcel itself as we will not accept parcels that incur duty. You must ALSO tick the RETURNED GOODS box on the customs declaration documents. If this box is not ticked we will recover the costs from you or return the shoes to you. Customers are responsible for returning the shoes and paying any associated costs - we suggest using registered insured postage, and that customers retain a proof of postage just in case the parcel should fail to be delivered.
Please contact us within 28 days of receipt of your goods if you intend to return them.
The shoes AND box must be returned in the same saleable condition as received. Shoes will not be accepted where there are signs of wear on the sole. We suggest trying shoes on carpet only.
All returns should be sent to:
RETURNS Department, Herring Shoes Ltd, Old Station Yard, Kingsbridge, Devon, TQ7 1ES, ENGLAND
You can download a copy of our returns form here.
Please note that any returns received without an exchange/refund form or any paperwork will be processed as a refund.
If you return a purchase which was accompanied by a free promotional item or items (eg, a pair of free shoe trees) then please note that you must also return the free item. We reserve the right to charge for any promotional items which are not returned with the primary purchased item.back to top ^^
This size guide is only useful for converting formal shoe sizes from one measurement system to another. If you convert a casual or trainer shoe size, you are unlikely to get a good fit in a formal shoe.
Shoes that are made to fit the same size foot will vary in physical size due to differences in last (shoe) shapes. For this reason we cannot measure shoes to fit your feet.
US customers need to be aware that UK sizes are different to US sizes. For example, a US size 6 customer should order a UK size 5 or 5.5 as this seems to be the approximate difference we see.
The FIT is the width across the foot. The wider the fit the more internal volume of the shoe.
Here we show you the equivalent fittings and sizes using English, American and European sizes.
|E - Narrow||E||5|
|F - Medium||EE||6|
|G - Wide||EEE||7|
|H - Extra Wide||EEEE||8|
Goodyear welted leather sole
This is what Northampton manufacturers are traditionally known for. The sole is stitched to a welt which means the shoe gives great comfort and excellent shape retention.
Welted Rubber soles
This is similar to the “Goodyear welted Leather sole” construction except the sole material is rubber giving harder wear and better water resistance.
Leather Sole Rubber Fore Part
This gives all the benefits of a leather sole but the added flexibility and durability of a rubber fore part.
Cemented Leather Sole
A construction using specialised adhesives in place of stitched welts to bond the upper to the sole. This gives lightness in weight and appearance that the welted construction cannot.
This provides a very light flexible and comfortable shoe. A bag of leather is formed by hand stitching an apron and the sole is then stitched or glued to the upper.
This is a shoe which during close inspection at the factory has failed to meet the manufacturers high standard of quality control. The most common reasons being;
These are naturally occurring flaws in the leather which are generally accepted by many shoe manufacturers as being a unique part of the material of their trade.
Owing to the 250 individual hand operations that are involved in producing each pair of traditionally handmade shoes it is inevitable that the occasional shoes may incur slight damage on their 8-10 week journey through the factory.
The minor faults outlined should in no way effect the comfort, fit or life expectancy of the shoes.
We check all deliveries and only shoes which are to a high standard are listed on the site. Shoes which have more noticeable blemishes are sold in our Factory shop where customers can see the flaws before purchasing.back to top ^^
Leather uppers come in different finishes although the raw product is very similar.
This is a leather which has been dyed to attain its colour and is generally the best quality of leather for shoes. The finish is soft and has somewhat less of a shine than polished leather finishes and the shoe will feel supple to wear.
Polished leathers are treated to give a high shine appearance and are also often known as corrected leathers. The treatment they are given to make them shine can give an initial firmer feel to the shoe. Due to the extra covering given to the leather small imperfections are covered up. This means that less expensive leather skins can be used so you will often find that polished shoes are cheaper than a calf leather equivalent.
By selecting your country we can:
Many shoes can be repaired at the factory on the original last. If you have any enquiries about this service, please contact customer services.
The Lining is the material used on the inside of the shoes which rests against the foot during wear.
Full Leather lining
This is regarded as the best finish to have, the complete interior of the shoe is lined with leather which gives comfort and absorbs the moisture given off from the foot during wear.
1/2 Leather lining
The fore part of the shoe has a cotton or linen lining and from the waist of the shoe back to the heel is leather.
The Insole is the part of the shoe which the foot presses down on during wear.
Full Leather Insole
This is regarded as the best to have, the leather insole absorbs the moisture given off by the foot in wear and can dry between being worn to be absorbent again. The leather also moulds to the individual shape of the foot to give comfort and support
The insole is similar to a leather insole but a section of the fore part is removed and an orthopaedic insert is added and then covered with a leather lining. This means the shoes is instantly more flexible and gives maximum comfort under the ball of the foot.
The insole is not leather which means moisture is not so easily absorbed. This should not cause issues unless the wearer suffers from hot feet in which case leather is more advisable.
The last is the foot shape that the shoe uppers are pulled over and secured to during manufacturing to obtain the shape.
The lasts are given numbers or names to denote their individual characteristics such as toe shape and width, depth etc. Traditional lasts are made from wood but now they are more commonly made from plastic.back to top ^^
We are proud to work with DHL for our deliveries worldwide or mail providers such as Royal Mail. Please be aware that all delivery times stated are guides only and we shall not be liable for any costs incurred for late delivery.
Most of our shoes are despatched using DHL and you can track the parcel's progress by logging into your account at Herring Shoes, viewing your orders and clicking the DHL link for the order you are tracking.
We also e-mail you the tracking number so you can watch your order progress using DHL’s state of the art tracking system at www.dhl.com.
Please be aware that we use tracked delivery services due to the value of most of the items we ship, therefore we require a signature/identification on delivery. If you want a parcel left unattended at your property, we may be able to help, but you must be aware that once the item is scanned by the delivery driver as delivered we will not be liable for any loss. This means that, although we will ensure the item is delivered by the driver, we cannot accept any responsibility if the parcel is missing or damaged. We would always recommend signing for the item personally.
Please note Jersey and Guernsey are not in the UK but are Crown dependencies. It may be best to choose Royal Mail as a cheaper option.
|UK||All shoes free postage.|
|Europe||One pair £15 | Two pairs £20 | Three pairs £25 | Four or more £30|
|Outside Europe||One pair £20 | Two pairs £25 | Three pairs £30 | Four or more £35|
|Russia||One pair £20 | Two pairs £25 | Three pairs £30 | Four or more £35|
If you select the non-standard option of a Royal Mail delivery service you may have to pay different amounts to those shown above, depending on what country you are in and what products and quantities you are ordering. In all cases the delivery will be clearly displayed in your basket before you are asked to provide any personal information.
UK orders via DHL are normally delivered next working day if the shoes are in stock and the order is placed before 1pm. Herring shoes are always in stock but other brands may not be. If your order is urgent please call us and check availability before ordering. Europe is normally 3-6 days from date of despatch and outside Europe is normally 3-6 Days from date of despatch.
Customs and TAX
Please note that orders from NON-EU countries have 20% tax deducted at source when you select the country of delivery on our site. Customers may incur some small Duty or Tax payment on delivery depending on your country's import laws. This is paid to DHL on delivery as they fast track customs by paying the duty for you and there may also be a handling fee. Import duties and handling fees are not Herring Shoes responsibility and we cannot refund any shoes that are returned to us due to non-payment of duty or fees. This is paid to DHL on delivery as they fast track customs by paying the duty for you.
In the event of replacements or repairs being sent to non-EU countries no duty is normally charged.
We are pleased to be able to offer free delivery via CollectPlus in the UK.
Using CollectPlus, when you place an order you can choose to have your items delivered to a local shop, petrol station or newsagent near you - there are over 5800 CollectPlus locations in the UK. When your items are ready for collection you will be sent a unique, private collection code via email (and a text message, if you'd like), and you can then pop along to your chosen location to collect your items at your convenience. You'll need your code and proof of identity.
CollectPlus delivery will take 2 to 3 days.
Please note that CollectPlus delivery is not available for overseas orders - it's a UK-only network at present.
For security reasons, we do not offer the CollectPlus service for first-time customers with orders over £500 in value.
For more information, see our CollectPlus Delivery FAQ.back to top ^^
Ordering through the web site uses advanced TLS security technology and is safe.
For payment we accept;
We carry out automated credit checks with the issuers on each transaction so it is important the billing address is accurate and we will only deliver to this address.
We use industry standard 256 bit TLS secure server technology to keep all the details you send over the internet safe.
Herring Shoes may contact your bank and the relevant authorities if we suspect any card details or transaction to be fraudulent. This may delay orders but is carried out in the interest of Herring Shoes and the genuine card Holder.
Since the introduction of Paypal we are no longer able to accept payment by cheque.
Since the introduction of Paypal we are no longer able to accept payment by bank transfer.
We first make sure the shoe is in stock. We then call off the funds from your bank when the shoes are sent out and e-mail you a receipt. It is important to note that even if we do not call-off the funds, due to an item being out of stock, the bank will still earmark the funds for us. In this case it can take 3-5 working days for this process to be reversed if we cancel the order for you. This does not mean that we have taken the money, nor is the delay due to our systems so please be patient.back to top ^^