Help
Who are we?
Herring shoes is a family business which was started in 1966.
HERRING SHOES Ltd Registered Company Number: 3919412 VAT number 742 4261 50
Registered Office: Herring Shoes, Old Station Yard, Kingsbridge, Devon, TQ7 1ES
Managing Director: Jason Simmonds
Internet enquiries +44 (0) 1548 854886
E-mail: info@herringshoes.co.uk
Website: www.herringshoes.co.uk
Trading Addresses:
Old Station Yard, Kingsbridge, Devon, TQ7 1ES +44 (0) 1548 854886
How do I contact you?
Our offices are open Monday to Friday, 8:30am to 5pm UK time, with the exception of public holidays.
For a full list of contact options, see our contact page.
How do I make a complaint?
Please contact us in any of the ways listed on our contact page, including your order number. We pride ourselves on our customer service and want all our customers to be happy with their purchases, and will work with you to resolve any issues to the best of our ability.
Returns and Exchanges
Sizing Help
Shoes that are made to fit the same size foot will vary in physical size due to differences in last (shoe) shapes. For this reason we cannot measure shoes to fit your feet.
If you are unsure we would suggest purchasing a low-cost returns label, you will see this option in your checkout when placing your order.
This is a size guide based on our experiences working with customers from all over the world. Although we are confident of it’s accuracy, there can be anomalies and for this reason we cannot guarantee the conversion will always be correct.
Men's sizes
| Find your usual shoe size in these columns | Size to buy | ||||
|---|---|---|---|---|---|
| US DRESS SHOES | US SNEAKERS | UK TRAINERS | EU | KO | UK WELTED SHOES |
| 6 | 7 | 6 | 39 | 240 | 5 |
| 6.5 | 7.5 | 6.5 | 245 | 5.5 | |
| 7 | 8 | 7 | 40 | 250 | 6 |
| 7.5 | 8.5 | 7.5 | 255 | 6.5 | |
| 8 | 9 | 8 | 41 | 260 | 7 |
| 8.5 | 9.5 | 8.5 | 265 | 7.5 | |
| 9 | 10 | 9 | 42 | 270 | 8 |
| 9.5 | 10.5 | 9.5 | 275 | 8.5 | |
| 10 | 11 | 10 | 43 | 280 | 9 |
| 10.5 | 11.5 | 10.5 | 285 | 9.5 | |
| 11 | 12 | 11 | 44 | 290 | 10 |
| 11.5 | 12.5 | 11.5 | 295 | 10.5 | |
| 12 | 13 | 12 | 45 | 300 | 11 |
| 12.5 | 13.5 | 12.5 | 305 | 11.5 | |
| 13 | 14 | 13 | 46 | 310 | 12 |
| 13.5 | 14.5 | 13.5 | 315 | 12.5 | |
| 14 | 15 | 14 | 47 | 320 | 13 |
Ladies' sizes
| Find your usual shoe size in these columns | Size to buy | |
|---|---|---|
| US LADIES' SHOES | EU LADIES' SHOES | HERRING UK LADIES SHOES |
| 4.0 | 35.0 | 2 |
| 4.5 | 35.5 | 2.5 |
| 5.0 | 36.0 | 3 |
| 5.5 | 36.5 | 3.5 |
| 6.0 | 37.0 | 4 |
| 6.5 | 37.5 | 4.5 |
| 7.0 | 38.0 | 5 |
| 7.5 | 38.5 | 5.5 |
| 8.0 | 39.0 | 6 |
| 8.5 | 39.5 | 6.5 |
| 9.0 | 40.0 | 7 |
| 9.5 | 41.0 | 7.5 |
| 10.0 | 42.0 | 8 |
| 10.5 | 42.5 | 8.5 |
| 11.0 | 43.0 | 9 |
| 11.5 | 44.0 | 9.5 |
| 12.0 | 43.5 | 10 |
What is a Fitting?
The FIT is the width across the foot. The wider the fit the more internal volume of the shoe.
Here we show you the equivalent fittings and sizes using English, American and European sizes.
| English | USA | EU |
|---|---|---|
| E - Narrow | E | 5 |
| F - Medium | EE | 6 |
| G - Wide | EEE | 7 |
| H - Extra Wide | EEEE | 8 |
What are the different sole types?
Goodyear welted leather sole
This is what Northampton manufacturers are traditionally known for. The sole is stitched to a welt which means the shoe gives great comfort and excellent shape retention.
Welted Rubber soles
This is similar to the “Goodyear welted Leather sole” construction except the sole material is rubber giving harder wear and better water resistance.
Leather Sole Rubber Fore Part
This gives all the benefits of a leather sole but the added flexibility and durability of a rubber fore part.
Cemented Leather Sole
A construction using specialised adhesives in place of stitched welts to bond the upper to the sole. This gives lightness in weight and appearance that the welted construction cannot.
Moccasin Construction
This provides a very light flexible and comfortable shoe. A bag of leather is formed by hand stitching an apron and the sole is then stitched or glued to the upper.
What is a Factory Second?
This is a shoe which during close inspection at the factory has failed to meet the manufacturers high standard of quality control. The most common reasons being;
Growth Marks
These are naturally occurring flaws in the leather which are generally accepted by many shoe manufacturers as being a unique part of the material of their trade.
Human Error
Owing to the 250 individual hand operations that are involved in producing each pair of traditionally handmade shoes it is inevitable that the occasional shoes may incur slight damage on their 8-10 week journey through the factory.
The minor faults outlined should in no way effect the comfort, fit or life expectancy of the shoes.
We check all deliveries and only shoes which are to a high standard are listed on the site. Shoes which have more noticeable blemishes are sold in our Factory shop where customers can see the flaws before purchasing.
What is the difference between polished and calf leathers?
Leather uppers come in different finishes although the raw product is very similar.
Calf Leather
This is a leather which has been dyed to attain its colour and is generally the best quality of leather for shoes. The finish is soft and has somewhat less of a shine than polished leather finishes and the shoe will feel supple to wear.
Polished leather
Polished leathers are treated to give a high shine appearance and are also often known as corrected leathers. The treatment they are given to make them shine can give an initial firmer feel to the shoe. Due to the extra covering given to the leather small imperfections are covered up. This means that less expensive leather skins can be used so you will often find that polished shoes are cheaper than a calf leather equivalent.
How do we use your country information?
By selecting your country we can:
- Show the correct price for the items in your country
- We can take payment in GBP, EUR, USD and AUD
- Give you relevant shipping costs and an approximate delivery time
- You may notice that the GBP prices vary by country. This is because we support our manufacturers by adhering to the worldwide prices they set.
- Prices which are FULLY LANDED include duty, taxes and delivery
- FULLY LANDED prices include a delivery amount - for fully landed countries we are able to offer cheaper prices for small items such as laces, polish etc when you buy a shoe or other large item. We do this to be scrupulously fair about the amount of shipping cost included in your purchase.
Can you repair my shoes?
Many shoes can be repaired at the factory on the original last. If you have any enquiries about this service, please contact customer services.
What is a shoe lining?
The Lining is the material used on the inside of the shoes which rests against the foot during wear.
Full Leather lining
This is regarded as the best finish to have, the complete interior of the shoe is lined with leather which gives comfort and absorbs the moisture given off from the foot during wear.
1/2 Leather lining
The fore part of the shoe has a cotton or linen lining and from the waist of the shoe back to the heel is leather.
What is an insole?
The Insole is the part of the shoe which the foot presses down on during wear.
Full Leather Insole
This is regarded as the best to have, the leather insole absorbs the moisture given off by the foot in wear and can dry between being worn to be absorbent again. The leather also moulds to the individual shape of the foot to give comfort and support
Comfort Insoles
The insole is similar to a leather insole but a section of the fore part is removed and an orthopaedic insert is added and then covered with a leather lining. This means the shoes is instantly more flexible and gives maximum comfort under the ball of the foot.
Man-made Insoles
The insole is not leather which means moisture is not so easily absorbed. This should not cause issues unless the wearer suffers from hot feet in which case leather is more advisable.
What is a last?
The last is the foot shape that the shoe uppers are pulled over and secured to during manufacturing to obtain the shape.
The lasts are given numbers or names to denote their individual characteristics such as toe shape and width, depth etc. Traditional lasts are made from wood but now they are more commonly made from plastic.
What are the delivery costs?
How can I pay?
Ordering through the web site uses advanced TLS security technology and is safe.
For payment we accept;
- Visa
- Mastercard
- AMEX
- JCB
- Discover
- Paypal
- Apple Pay
- Google Pay
- Klarna
- Shop Pay
We use industry standard 256 bit TLS secure server technology to keep all the details you send over the internet safe.
Herring Shoes may contact your bank and the relevant authorities if we suspect any card details or transaction to be fraudulent. This may delay orders but is carried out in the interest of Herring Shoes and the genuine card Holder.
Cheque
Since the introduction of Paypal we are no longer able to accept payment by cheque.
Bank transfer
Since the introduction of Paypal we are no longer able to accept payment by bank transfer.
When will you take my money?
We first make sure the shoe is in stock. We then call off the funds from your bank when the shoes are sent out and e-mail you a receipt. It is important to note that even if we do not call-off the funds, due to an item being out of stock, the bank will still earmark the funds for us. In this case it can take 3-5 working days for this process to be reversed if we cancel the order for you. This does not mean that we have taken the money, nor is the delay due to our systems so please be patient.
Can I use Klarna?
We are pleased to be able to offer payment via Klarna. Klarna allows customers to buy now and pay later using one of 2 different methods. Please see Klarna's FAQs here.
I no longer want to receive your emails? How do I unsubscribe?
We are conscious of not annoying our customers with too many emails - on average two to three a week plus occasional reminders if we are running a promotion. In the unlikely event that you want to unsubscribe, every email we send has a link at the bottom allowing you to unsubscribe in a couple of clicks. You will miss out on priority notification of sales if you are not on the list. Please see our section on GDPR if you are concerned about your data privacy. Our site has always operated on an explicit opt-in basis.