Archway Briefcase

Returns Exchanges and Refunds

• All returned shoes AND boxes must be returned in the same saleable condition as received. Shoes will not be accepted where there are signs of wear on the sole. We suggest trying shoes on carpet only.
• If for any reason you are not happy with the shoes, simply return them to us within 30 days in their original condition for a full refund less the outward postage.
• If you want to exchange the shoes we will send out the replacement pair free of postage.

Customers are responsible for the cost of returning any items unless you chose one of our delivery options that includes a return.

Please enclose your details and the Order Number which is to be found on your email invoice. To make the process easy we have included a tear off portion on the invoice that includes all the returns information you need. Please visit our faq page for more details

Delivery via

In the UK, DHL delivery is free when you spend over £30. Free delivery and returns when you spend over £300. UK orders under £30 will be delivered via Royal Mail for a cost of £3.

For UK orders under £300, DHL Express delivery with a Royal Mail return label is £3.00 for customers on our mailing list, or £4.00 otherwise. Royal Mail delivery without a return label is £3.00, and Royal Mail delivery with a Royal Mail return label is £6.00.

In the EU, delivery is priced at £15 for DHL road service, and £20 for DHL express service with a free return label.

In the US, delivery is priced at £25 for DHL standard service, and £30 for DHL express service with a free return label.

For all other countries, DHL express delivery is £20, or £25 with a free return label.

In all overseas countries including the EU, delivery and returns will be free if you spend over £300 on full price items. Please note that for some countries we will be unable to offer a free returns service - if this is the case we will contact you to make other arrangements.

Delivery and returns are ALWAYS FREE for members of our Cordwainer Club.

For full details, please see our full shipping information.

Delivery via

If you select the non-standard option of a Royal Mail delivery service you may have to pay different amounts to those shown above, depending on what country you are in and what products and quantities you are ordering. In all cases the delivery will be clearly displayed in your basket before you are asked to provide any personal information. Please note we are also unable to offer the next day services and delivery times will be longer with Royal Mail.

Customs and Duties

Import duties are not Herring Shoes responsibility and we cannot refund any shoes that are returned due to non-payment by the customer of customs duties.

Delivery Times

UK orders are normally delivered next working day Monday to Friday, if the shoes are in stock and the order is placed before 1pm.

Herring shoes are always in stock but other brands may not be. If your order is urgent please call us and check availability before ordering.

Europe/Outside europe is normally 3-6 days from date of despatch.

• UK - next working day Monday to Friday

Please visit our FAQ page for more details

For clothing and accessories, we recommend you purchase your usual size.