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Returns Exchanges and Refunds
Customers are responsible for the cost of returning any items unless you chose one of our delivery options that includes a return.
Please enclose your details and the Order Number which is to be found on your email invoice. To make the process easy we have included a tear off portion on the invoice that includes all the returns information you need. Please visit our faq page for more details
In the UK, DHL delivery is free when you spend over £30. Free delivery and returns when you spend over £300. UK orders under £30 will be delivered via Royal Mail for a cost of £3.
For UK orders under £300, DHL Express delivery with a Royal Mail return label is £3.00 for customers on our mailing list, or £4.00 otherwise. Royal Mail delivery without a return label is £3.00, and Royal Mail delivery with a Royal Mail return label is £6.00.
In the EU, delivery is priced at £15 for DHL road service, and £20 for DHL express service with a free return label.
In the US, delivery is priced at £25 for DHL standard service, and £30 for DHL express service with a free return label.
For all other countries, DHL express delivery is £20, or £25 with a free return label.
In all overseas countries including the EU, delivery and returns will be free if you spend over £300 on full price items. Please note that for some countries we will be unable to offer a free returns service - if this is the case we will contact you to make other arrangements.
Delivery and returns are ALWAYS FREE for members of our Cordwainer Club.
For full details, please see our full shipping information.
If you select the non-standard option of a Royal Mail delivery service you may have to pay different amounts to those shown above, depending on what country you are in and what products and quantities you are ordering. In all cases the delivery will be clearly displayed in your basket before you are asked to provide any personal information. Please note we are also unable to offer the next day services and delivery times will be longer with Royal Mail.
Customs and Duties
Import duties are not Herring Shoes responsibility and we cannot refund any shoes that are returned due to non-payment by the customer of customs duties.
Delivery Times
UK orders are normally delivered next working day Monday to Friday, if the shoes are in stock and the order is placed before 1pm.
Herring shoes are always in stock but other brands may not be. If your order is urgent please call us and check availability before ordering.
Europe/Outside europe is normally 3-6 days from date of despatch.
Please visit our FAQ page for more details
For clothing and accessories, we recommend you purchase your usual size.
I want to express my greatest appreciation to you for your help with this order and exchange. You have set the customer service bar extraordinarily high for the industry that you serve.
At first, I had reservations about spending so much for footwear. But, with such quality service and products, I can assure you that is my first of many orders to come for Herring products.
I hope that you will pass this email along to your supervisor.
Thanks again!
Stetson Franklin, UNITED STATES