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Returns Exchanges and Refunds
Customers are responsible for the cost of returning any items unless you chose one of our delivery options that includes a return.
Please enclose your details and the Order Number which is to be found on your email invoice. To make the process easy we have included a tear off portion on the invoice that includes all the returns information you need. Please visit our faq page for more details
In the UK, DHL delivery is free when you spend over £30. Free delivery and returns when you spend over £300. UK orders under £30 will be delivered via Royal Mail for a cost of £3.
For UK orders under £300, DHL Express delivery with a Royal Mail return label is £3.00 for customers on our mailing list, or £4.00 otherwise. Royal Mail delivery without a return label is £3.00, and Royal Mail delivery with a Royal Mail return label is £6.00.
In the EU, delivery is priced at £15 for DHL road service, and ÂŁ20 for DHL express service with a free return label.
In the US, delivery is priced at £25 for DHL standard service, and £30 for DHL express service with a free return label.
For all other countries, DHL express delivery is ÂŁ20, or ÂŁ25 with a free return label.
In all overseas countries including the EU, delivery and returns will be free if you spend over £300 on full price items. Please note that for some countries we will be unable to offer a free returns service - if this is the case we will contact you to make other arrangements.
Delivery and returns are ALWAYS FREE for members of our Cordwainer Club.
For full details, please see our full shipping information.
If you select the non-standard option of a Royal Mail delivery service you may have to pay different amounts to those shown above, depending on what country you are in and what products and quantities you are ordering. In all cases the delivery will be clearly displayed in your basket before you are asked to provide any personal information. Please note we are also unable to offer the next day services and delivery times will be longer with Royal Mail.
Customs and Duties
Import duties are not Herring Shoes responsibility and we cannot refund any shoes that are returned due to non-payment by the customer of customs duties.
Delivery Times
UK orders are normally delivered next working day Monday to Friday, if the shoes are in stock and the order is placed before 1pm.
Herring shoes are always in stock but other brands may not be. If your order is urgent please call us and check availability before ordering.
Europe/Outside europe is normally 3-6 days from date of despatch.
Please visit our FAQ page for more details
Shoes that are made to fit the same size foot will vary in physical size due to differences in last (shoe) shapes. For this reason we cannot measure shoes to fit your feet.
This is a size guide based on our experiences working with customers from all over the world. Although we are confident of it's accuracy, there can be anomalies and for this reason we cannot guarantee the conversion will always be correct.
Find your usual shoe size in these columns | Size to buy | ||||
---|---|---|---|---|---|
US DRESS SHOES | US SNEAKERS | UK TRAINERS | EU | KOREAN | UK WELTED SHOES |
6 | 7 | 6 | 39 | 240 | 5 |
6.5 | 7.5 | 6.5 | 245 | 5.5 | |
7 | 8 | 7 | 40 | 250 | 6 |
7.5 | 8.5 | 7.5 | 255 | 6.5 | |
8 | 9 | 8 | 41 | 260 | 7 |
8.5 | 9.5 | 8.5 | 265 | 7.5 | |
9 | 10 | 9 | 42 | 270 | 8 |
9.5 | 10.5 | 9.5 | 275 | 8.5 | |
10 | 11 | 10 | 43 | 280 | 9 |
10.5 | 11.5 | 10.5 | 285 | 9.5 | |
11 | 12 | 11 | 44 | 290 | 10 |
11.5 | 12.5 | 11.5 | 295 | 10.5 | |
12 | 13 | 12 | 45 | 300 | 11 |
12.5 | 13.5 | 12.5 | 305 | 11.5 | |
13 | 14 | 13 | 46 | 310 | 12 |
13.5 | 14.5 | 13.5 | 315 | 12.5 | |
14 | 15 | 14 | 47 | 320 | 13 |
Please note that F is the normal width fitting. if you do not usually buy wider fitting shoes and you don’t struggle buying off the shelf shoes that fit you, please order F fitting. If you do have wider feet and find you often need to size up to get the width right, then G would be more suitable as they are 3-5mm wider without the added length.
My goodness, you guys make a great shoe. I'm from Los Angeles
and I just bought your herring Richmond shoe in a dark brown, and
it is gorgeous. It fits amazingly well. Actually, I have to
thank my friend for recommending this shoe and letting me try his
on because we are practically the same size in everything. I
can't say enough. Nobody around here wears shoes like this.
I've bought Allen Edomnds before and they are considered very
good shoes and I like them, but these surpass them I think. Your
shipping was incredibly fast also. You are running a great
company there and I will not hesitate to recommend this shoe to
anyone.
Aram
Aram, UNITED STATES