Returns Exchanges and Refunds

Customers in the UK - return options

To use Royal Mail:

If you have chosen one of our delivery options that includes a Royal Mail return label you can use this and drop your package off at any post office.

To use CollectPlus:

• Please pack your parcel up securely, preferably using its original packaging. Remove or cross out the original address label.
• Fill in and include the Returns Form that was with your package OR download and complete this returns form.
• Attach the CollectPlus label to your parcel and take it to your nearest CollectPlus location. Get your CollectPlus label here.
• You can track the progress of your return, using the CollectPlus tracking number on the receipt you'll be given when you drop off your parcel. Keep your receipt safe in case there is a problem with the shipment.

To use DHL:

If you have an account (you did not choose guest checkout) login to your Herring Shoes account and click the "return an item" link.

If you checked out as a guest use this link to return an item via DHL.

Customers OUTSIDE the UK

Please use DHL or your postal service as this should avoid excessive clearance although we recommend you check fees before sending. If you choose to use another service then the return fees and any duty and clearance fees will be charged to you.

You are responsible for the cost of returning any items unless you ordered a prepaid label with your purchase.

• Write "RETURNING UNSUITABLE GOODS TO SENDER" on the customs form and the parcel itself
• Tick the "RETURNED GOODS" box on the customs declaration documents.
• We suggest using registered insured postage, and that you retain a proof of postage just in case the parcel should fail to be delivered.
• All returns should be sent to: RETURNS Department, Herring Shoes Ltd, Old Station Yard, Kingsbridge, Devon, TQ7 1ES, ENGLAND