Returns Exchanges and Refunds

For the easiest returns experience, we recommend that you purchase a return label when placing your order.

If you are not completely satisfied with the items you have purchased, you can return them for a refund or exchange. Please read the following information carefully.

Your returns form will be inside your shoebox.

Exchanges

We are happy to exchange order items if you have a problem with sizing. We will ship the exchanged goods free of charge, but you are still responsible for returning as below. Our exchange policy is limited to one free exchange per order.

Customers OUTSIDE the UK

To use DHL:

If your chosen delivery option included a DHL return, please use the DHL labels and commercial invoices that were included inside your order to return the parcel to us. Please put your completed return form inside the box.

For more details, please see returning an item using DHL.

Otherwise, we advise you to use your local postal service and check the fees before sending as these are your responsibility.

Any duty and clearance fees we have to pay will be deducted from the refund amount due to you. To avoid this:

• Write "RETURNING UNSUITABLE GOODS TO SENDER" on the customs form and the parcel itself
• Tick the "RETURNED GOODS" box on the customs declaration documents.

We suggest using registered insured postage, and that you retain a proof of postage just in case the parcel should fail to be delivered.

All returns should be sent to:

RETURNS
Herring Shoes
Old Station Yard
Kingsbridge
Devon
TQ7 1ES
United Kingdom

Please note, all overseas return labels are DHL. We do not offer prepaid Royal Mail return labels overseas.

You will only be refunded for the items returned.

In all cases please ensure the following:

• Please put your return form inside the package - if we don't know who you are, we won't know what to do with the returned package.
• Please indicate on your return form whether you want a refund or an exchange.
• If you are in any doubt please call us before returning an item.
• The items AND box must be returned in the same saleable condition as received. Shoes will not be accepted where there are signs of wear on the sole. We suggest trying shoes on carpet only.
• We reserve the right to provide a gift voucher in place of a refund if goods are not returned within 30 days.
• We cannot accept parcels that incur duty without recovering the duty from you.
• Customers are responsible for returning any items and paying any associated costs where a return option has not been specified.
• Returns forms are packed with your shoes inside the inner shoebox. If you are missing your Returns Form, please contact us and we will be able to help.
• Please note that any returns received without an exchange/refund form or any paperwork may not be processed as we need to identify the order.
• If you return a purchase which was accompanied by a free promotional item or items (eg, a pair of free shoe trees) then please note that you must also return the free item. We reserve the right to charge for any promotional items which are not returned.

Refunds for products purchased using a gift voucher

In cases where the product being refunded was paid for or part-paid for using a Herring Shoes gift voucher, we can only provide a refund of the voucher amount in the form of another voucher. No cash refunds for voucher-funded purchases will be made.