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For the easiest returns experience, we recommend that you purchase a return label when placing your order.
If you are not completely satisfied with the items you have purchased, you can return them for a refund or exchange. Please read the following information carefully.
Your returns form will be inside your shoebox.
We are happy to exchange order items if you have a problem with sizing. We will ship the exchanged goods free of charge, but you are still responsible for returning as below. Our exchange policy is limited to one free exchange per order.
To use DHL:
If your chosen delivery option included a DHL return, please use the DHL labels and commercial invoices that were included inside your order to return the parcel to us.
For more details, please see returning an item using DHL.
Otherwise, we advise you to use your local postal service and check the fees before sending as these are your responsibility.
Any duty and clearance fees we have to pay will be deducted from the refund amount due to you. To avoid this:
We suggest using registered insured postage, and that you retain a proof of postage just in case the parcel should fail to be delivered.
All returns should be sent to:
Old Station Yard
You will only be refunded for the items returned.
In all cases please ensure the following:
Refunds for products purchased using a gift voucher
In cases where the product being refunded was paid for or part-paid for using a Herring Shoes gift voucher, we can only provide a refund of the voucher amount in the form of another voucher. No cash refunds for voucher-funded purchases will be made.