Returns Exchanges and Refunds

If you are not completely satisfied with the items you have purchased, you can return them for a refund or exchange. Please read the following information carefully.

Customers in the UK - return options

To use Royal Mail:

If you have chosen one of our delivery options that includes a Royal Mail return label you can use this and drop your package off at any post office.

To use DHL:

If you have chosen one of our delivery options that includes a DHL return, you will either have been sent a DHL return label which you can use at a DHL service point or with an arranged collection, or if you do not have a pre-printed label, see below.

If you have an account (you did not choose guest checkout) login to your Herring Shoes account and click the "return an item" link.

If you checked out as a guest use this link to return an item via DHL.

Please note that all refunds will be minus the cost of outward postage.

In all cases please ensure the following:

• If you are in any doubt please call us before returning an item.
• The items AND box must be returned in the same saleable condition as received. Shoes will not be accepted where there are signs of wear on the sole. We suggest trying shoes on carpet only.
• Please contact us within 30 days of receipt of your goods if you intend to return them.
• We cannot accept parcels that incur duty without recovering the duty from you.
• Customers are responsible for returning any items and paying any associated costs where a free return option has not been specified.
• If you are missing your Returns Form, you can download the returns form here.
• Please note that any returns received without an exchange/refund form or any paperwork will be processed as a refund.
• If you return a purchase which was accompanied by a free promotional item or items (eg, a pair of free shoe trees) then please note that you must also return the free item. We reserve the right to charge for any promotional items which are not returned.

Refunds for products purchased using a gift voucher

In cases where the product being refunded was paid for or part-paid for using a Herring Shoes gift voucher, we can only provide a refund of the voucher amount in the form of another voucher. No cash refunds for voucher-funded purchases will be made.