Shipping Information

What are the delivery times and postage costs?

We are proud to work with DHL for our deliveries worldwide or mail providers such as Royal Mail. Please be aware that all delivery times stated are guides only and we shall not be liable for any costs incurred for late delivery.

Most of our shoes are despatched using DHL and you can track the parcel's progress by logging into your account at Herring Shoes, viewing your orders and clicking the DHL link for the order you are tracking.

We also e-mail you the tracking number so you can watch your order progress using DHL’s state of the art tracking system at www.dhl.com.

Please be aware that we use tracked delivery services due to the value of most of the items we ship, therefore we require a signature/identification on delivery. If you want a parcel left unattended at your property, we may be able to help, but you must be aware that once the item is scanned by the delivery driver as delivered we will not be liable for any loss. This means that, although we will ensure the item is delivered by the driver, we cannot accept any responsibility if the parcel is missing or damaged. We would always recommend signing for the item personally.

Please note Jersey and Guernsey are not in the UK but are Crown dependencies. It may be best to choose Royal Mail as a cheaper option.

Delivery Costs (DHL)

UK	All shoes free postage.
Europe	One pair £15 | Two pairs £20 | Three pairs £25 | Four or more £30
Outside Europe	One pair £20 | Two pairs £25 | Three pairs £30 | Four or more £35
Russia	One pair £20 | Two pairs £25 | Three pairs £30 | Four or more £35

Royal Mail

If you select the non-standard option of a Royal Mail delivery service you may have to pay different amounts to those shown above, depending on what country you are in and what products and quantities you are ordering. In all cases the delivery will be clearly displayed in your basket before you are asked to provide any personal information.

Delivery Times

UK orders via DHL are normally delivered next working day if the shoes are in stock and the order is placed before 1pm. Herring shoes are always in stock but other brands may not be. If your order is urgent please call us and check availability before ordering. Europe is normally 3-6 days from date of despatch and outside Europe is normally 3-6 Days from date of despatch.

Customs and TAX

Please note that orders from NON-EU countries have 20% tax deducted at source when you select the country of delivery on our site. Customers may incur some small Duty or Tax payment on delivery depending on your country's import laws. This is paid to DHL on delivery as they fast track customs by paying the duty for you and there may also be a handling fee. Import duties and handling fees are not Herring Shoes' responsibility. If you refuse to accept delivery and we have to get the shoes returned to us you will have to pay the courier and any duty costs out of any refund we make to you.

In the event of replacements or repairs being sent to non-EU countries no duty is normally charged.

Please read the section above regarding returns, exchanges and refunds for additional information.

CollectPlus

We are pleased to be able to offer free delivery via CollectPlus in the UK.

Using CollectPlus, when you place an order you can choose to have your items delivered to a local shop, petrol station or newsagent near you - there are over 5800 CollectPlus locations in the UK. When your items are ready for collection you will be sent a unique, private collection code via email (and a text message, if you'd like), and you can then pop along to your chosen location to collect your items at your convenience. You'll need your code and proof of identity.

CollectPlus delivery will take 2 to 3 days.

Please note that CollectPlus delivery is not available for overseas orders - it's a UK-only network at present.

For security reasons, we do not offer the CollectPlus service for first-time customers with orders over £500 in value.

For more information, see our CollectPlus Delivery FAQ.

Will you deliver to an address that is not my Card holder address?

Yes we will on most occasions. We may sometimes, however, have to insist that an order is delivered to the registered card address as a way to mitigate fraud which is at our discretion.

Free Delivery Offers

We are able to offer free delivery to some countries but there are some limitations that apply so please read these terms and conditions carefully.

In the UK all deliveries and returns are free.

In Australia there is a minimum spend to qualify for free shipping that is currently £250 GBP. In most cases this will allow us to send you your order free of charge but we cannot ship dangerous goods (such as Saphir shoe care) by DHL so they are exempted. Similarly we are not able ship large bulky items in large quantities - please contact us and we will arrange the best price we can.

Finally, we can only ship free of charge when you choose DHL as this is the best delivery method. If you must have an item shipped by Royal Mail we will not be able offer free shipping and the basket will alert you to this.

We hope that this free shipping to Australia offer will suit most of our customers but if you have any queries about the restrictions or think that there is a problem when you are ordering please get in touch and we will be happy to help.

Returns Exchanges and Refunds

If you are not completely satisfied with the items you have purchased, you can return them for a refund or exchange. Please read the following information carefully.

This information is only relevant to website orders. Shop purchases are subject to different terms, especially sale items, so please ask when you are being served.

Customers in the UK - free return options

To use CollectPlus:

• Please pack your parcel up securely, preferably using its original packaging. Remove or cross out the original address label.
• Fill in and include the Returns Form that was with your package OR download and complete this returns form.
• Attach the CollectPlus label to your parcel and take it to your nearest CollectPlus location. Get your CollectPlus label here.
• You can track the progress of your return, using the CollectPlus tracking number on the receipt you'll be given when you drop off your parcel. Keep your receipt safe in case there is a problem with the shipment.

To use DHL:

If you have an account (you did not choose guest checkout) login to your Herring Shoes account and click the "return an item" link.

If you checked out as a guest use this link to return an item via DHL.

In all cases please ensure the following:

• If you are in any doubt please call us before returning an item.
• The items AND box must be returned in the same saleable condition as received. Shoes will not be accepted where there are signs of wear on the sole. We suggest trying shoes on carpet only.
• Please contact us within 28 days of receipt of your goods if you intend to return them.
• We cannot accept parcels that incur duty without recovering the duty from you.
• Customers are responsible for returning any items and paying any associated costs where a free return option has not been specified.
• If you are missing your Returns Form, you can download the returns form here.
• Please note that any returns received without an exchange/refund form or any paperwork will be processed as a refund.
• If you return a purchase which was accompanied by a free promotional item or items (eg, a pair of free shoe trees) then please note that you must also return the free item. We reserve the right to charge for any promotional items which are not returned.