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We are proud to work with DHL for our deliveries worldwide or mail providers such as Royal Mail. Please be aware that all delivery times stated are guides only and we shall not be liable for any costs incurred for late delivery.
Most of our shoes are despatched using DHL and you can track the parcel's progress by logging into your account at Herring Shoes, viewing your orders and clicking the DHL link for the order you are tracking.
We also e-mail you the tracking number so you can watch your order progress using DHL’s state of the art tracking system at www.dhl.com.
Please be aware that we use tracked delivery services due to the value of most of the items we ship, therefore we require a signature/identification on delivery. If you want a parcel left unattended at your property, we may be able to help, but you must be aware that once the item is scanned by the delivery driver as delivered we will not be liable for any loss. This means that, although we will ensure the item is delivered by the driver, we cannot accept any responsibility if the parcel is missing or damaged. We would always recommend signing for the item personally.
Please note Jersey and Guernsey are not in the UK but are Crown dependencies. It may be best to choose Royal Mail as a cheaper option.
|All other countries|
Lower rates may apply for orders of small items - check your basket for details.
For all overseas countries, delivery and returns will be free if you spend over £300 on full price items.
|EU orders over £300 on full price items|
|Orders to any other country over £300 on full price items|
PLEASE NOTE: for some countries we will be unable to offer a returns service - if this is the case we will contact you to make other arrangements.
Delivery and returns are ALWAYS FREE for members of our Cordwainer Club.
If you select the non-standard option of a Royal Mail delivery service you may have to pay different amounts to those shown above, depending on what country you are in and what products and quantities you are ordering. In all cases the delivery will be clearly displayed in your basket before you are asked to provide any personal information.
UK orders via DHL are normally delivered next working day if the shoes are in stock and the order is placed before 1pm. Herring shoes are always in stock but other brands may not be. If your order is urgent please call us and check availability before ordering. Europe is normally 3-6 days from date of despatch and outside Europe is normally 3-6 Days from date of despatch.
Customs and TAX
Please note that orders from NON-UK countries have 20% tax deducted at source when you select the country of delivery on our site. Customers may incur some small Duty or Tax payment on delivery depending on your country's import laws. This is paid to DHL on delivery as they fast track customs by paying the duty for you and there may also be a handling fee. Import duties and handling fees are not Herring Shoes' responsibility. If you refuse to accept delivery and we have to get the shoes returned to us you will have to pay the courier and any duty costs out of any refund we make to you.
In the event of replacements or repairs being sent to non-UK countries no duty is normally charged.
Please read the section above regarding returns, exchanges and refunds for additional information.
Will you deliver to an address that is not my Card holder address?
Yes we will on most occasions. We may sometimes, however, have to insist that an order is delivered to the registered card address as a way to mitigate fraud which is at our discretion.
Free Delivery Offers
We are able to offer free delivery to some countries but there are some limitations that apply so please read these terms and conditions carefully.
In the UK all deliveries and returns are free.back to top ^^
If you are not completely satisfied with the items you have purchased, you can return them for a refund or exchange. Please read the following information carefully.
To use Royal Mail:
If you have chosen one of our delivery options that includes a Royal Mail return label you can use this and drop your package off at any post office.
To use DHL:
If you have chosen one of our delivery options that includes a DHL return, you will either have been sent a DHL return label which you can use at a DHL service point or with an arranged collection, or if you do not have a pre-printed label, see below.
If you have an account (you did not choose guest checkout) login to your Herring Shoes account and click the "return an item" link.
If you checked out as a guest use this link to return an item via DHL.
If you have a pre-paid return label, please follow the instructions on your return form.
If you do not have a pre-paid return label:
Please use DHL or your postal service as this should avoid excessive clearance although we recommend you check fees before sending. If you choose to use another service then the return fees and any duty and clearance fees will be charged to you.
You are responsible for the cost of returning any items unless you ordered a prepaid label with your purchase.
In both instances:
Please note that all refunds will be minus the cost of outward postage.
In cases where the product being refunded was paid for or part-paid for using a Herring Shoes gift voucher, we can only provide a refund of the voucher amount in the form of another voucher. No cash refunds for voucher-funded purchases will be made.back to top ^^