Shipping Information

What are the delivery times and postage costs?

We are proud to work with DHL for our deliveries worldwide or mail providers such as Royal Mail. Please be aware that all delivery times stated are guides only and we shall not be liable for any costs incurred for late delivery.

Most of our shoes are despatched using DHL and you can track the parcel's progress by logging into your account at Herring Shoes, viewing your orders and clicking the DHL link for the order you are tracking.

We also e-mail you the tracking number so you can watch your order progress using DHL’s state of the art tracking system at www.dhl.com.

Please be aware that we use tracked delivery services due to the value of most of the items we ship, therefore we require a signature/identification on delivery. If you want a parcel left unattended at your property, we may be able to help, but you must be aware that once the item is scanned by the delivery driver as delivered we will not be liable for any loss. This means that, although we will ensure the item is delivered by the driver, we cannot accept any responsibility if the parcel is missing or damaged. We would always recommend signing for the item personally.

Please note Jersey and Guernsey are not in the UK but are Crown dependencies. It may be best to choose Royal Mail as a cheaper option.

Delivery Costs (DHL)

UK orders

Free delivery when you spend over £30. Free delivery and returns when you spend over £300. UK orders under £30 will be delivered via Royal Mail for a cost of £3.

For UK orders under £300, DHL Express delivery with a Royal Mail return label is £3.00, Royal Mail delivery without a return label is £3.00, and Royal Mail delivery with a Royal Mail return label is £6.00.

Overseas orders under £300 on full price items

Overseas orders over £300 on full price items

For all overseas countries, delivery and returns will be free if you spend over £300 on full price items.

PLEASE NOTE: for some countries we will be unable to offer a returns service - if this is the case we will contact you to make other arrangements.

Delivery and returns are ALWAYS FREE for members of our Cordwainer Club.

Royal Mail

If you select the non-standard option of a Royal Mail delivery service you may have to pay different amounts to those shown above, depending on what country you are in and what products and quantities you are ordering. In all cases the delivery will be clearly displayed in your basket before you are asked to provide any personal information.

Delivery Times

UK orders via DHL are normally delivered next working day if the shoes are in stock and the order is placed before 1pm. Herring shoes are always in stock but other brands may not be. If your order is urgent please call us and check availability before ordering. Europe is normally 3-6 days from date of despatch and outside Europe is normally 3-6 Days from date of despatch.

Customs and TAX

Please note that orders from NON-UK countries have 20% tax deducted at source when you select the country of delivery on our site. Customers may incur some small Duty or Tax payment on delivery depending on your country's import laws. This is paid to DHL on delivery as they fast track customs by paying the duty for you and there may also be a handling fee. Import duties and handling fees are not Herring Shoes' responsibility. If you refuse to accept delivery and we have to get the shoes returned to us you will have to pay the courier and any duty costs out of any refund we make to you.

In the event of replacements or repairs being sent to non-UK countries no duty is normally charged.

Please read the section above regarding returns, exchanges and refunds for additional information.

Will you deliver to an address that is not my Card holder address?

Yes we will on most occasions. We may sometimes, however, have to insist that an order is delivered to the registered card address as a way to mitigate fraud which is at our discretion.

Free Delivery Offers

We are able to offer free delivery to some countries but there are some limitations that apply so please read these terms and conditions carefully.

In the UK all deliveries and returns are free.

Returns Exchanges and Refunds

If you are not completely satisfied with the items you have purchased, you can return them for a refund or exchange. Please read the following information carefully.

Customers in the UK - return options

To use Royal Mail:

If you have chosen one of our delivery options that includes a Royal Mail return label you can use this and drop your package off at any post office.

To use CollectPlus:

• Please pack your parcel up securely, preferably using its original packaging. Remove or cross out the original address label.
• Fill in and include the Returns Form that was with your package OR download and complete this returns form.
• Attach the CollectPlus label to your parcel and take it to your nearest CollectPlus location. Get your CollectPlus label here.
• You can track the progress of your return, using the CollectPlus tracking number on the receipt you'll be given when you drop off your parcel. Keep your receipt safe in case there is a problem with the shipment.

To use DHL:

If you have an account (you did not choose guest checkout) login to your Herring Shoes account and click the "return an item" link.

If you checked out as a guest use this link to return an item via DHL.

Please note that all refunds will be minus the cost of outward postage.

In all cases please ensure the following:

• If you are in any doubt please call us before returning an item.
• The items AND box must be returned in the same saleable condition as received. Shoes will not be accepted where there are signs of wear on the sole. We suggest trying shoes on carpet only.
• Please contact us within 28 days of receipt of your goods if you intend to return them.
• We cannot accept parcels that incur duty without recovering the duty from you.
• Customers are responsible for returning any items and paying any associated costs where a free return option has not been specified.
• If you are missing your Returns Form, you can download the returns form here.
• Please note that any returns received without an exchange/refund form or any paperwork will be processed as a refund.
• If you return a purchase which was accompanied by a free promotional item or items (eg, a pair of free shoe trees) then please note that you must also return the free item. We reserve the right to charge for any promotional items which are not returned.

Refunds for products purchased using a gift voucher

In cases where the product being refunded was paid for or part-paid for using a Herring Shoes gift voucher, we can only provide a refund of the voucher amount in the form of another voucher. No cash refunds for voucher-funded purchases will be made.