Received the shoes today and they are great.
Just wanted say thank you for the excellent customer service experience! I feel it has become a rarity these days, unfortunately, so credit when credit is due.
I just had to write again and say that your service continues to be awesome, eight years on! I live on the other side of the planet and the ability for your to deliver quality shoes, at a great price, within a week of ordering…just astounds me! My go-to brand for some years has been your very own Herring shoes. The options and quality of shoe is fantastic. And your prices and service continues to bring me back for more.
What really amazed me, when I checked my order history, is that the shoes I buy from you are still going strong 2-3 years later! Wow!
I have bought several shoes from Herrings. They have all been excellent quality, with the best customer service I have received. Postage to Australia has been very quick. Most recently I bought shoes that unfortunately did not suit me. The service in returning these shoes and getting a refund was first class. I buy my dress shoes only from Herrings.
WOW - that is amazing customer service!
You have just earned a loyal customer.
This is world class service!
I have received today my sixth pair of shoes ordered on your website, a beautiful pair of Brown Suede Herring Lecce 10.5 F
Again I'm amazed by the quality of your products, the fast delivery and the attention every single one of you put into customer care. I'm just saving until I can purchase my next shoes from Herring.
All is well.The shoes have arrived and I am overwhelmed by the quick and professional approach of Herring shoes.
Wow, that’s brilliant- very efficient.
Thanks so much!
I can't stress how much you guys are the best! Never seen this level of customer service, I hope it is known that as a result of this and I can speak for myself you create a strong sense of brand loyalty for your customers.
I have been purchasing shoes from Herring since 2008. I have seldom seen better service, speed of delivery and competitive prices as I have experienced from this establishment. It goes to the credit of the management and the staff for consistently displaying such service levels year after year.
What a wonderful customer experience. Lightfast, efficient, and it still felt like dealing with a family business.
The shoes are very well made, the craftsmanship is up to what you
would expect from an excellent British shoe. At your price point you
really offer great value.
The tie is also beautiful and unique, and the shoe trees do the job
better than other over priced options.
Going back to the customer service, this is the first time I purchase
a pair of shoes from you but I used other e-shops before. Thanks to your superior service, you're my number one option now.
Keep supporting British Made and EU made products. It's what makes many people like me to spend a bit more money for a lot more value, history and tradition.
Thank you so much, seems like all the praise I've heard about you guys is indeed well deserved. Truly a proof that taking a shoe store to online doesn't mean that there couldn't be excellent customer service.
Looking to do additional business with you in the future.
The shoes are now received.
The Quality is excellent and I’m so pleased ???? with my purchase.
In this day and age customers are quick to complain and very slow with their compliments.
So once again , Thankyou.
My name is Karl, and I just wanted to let you know about how wonderful my experience has been with Herring shoes and specifically the wonderful gentleman who helped me out. You have earned my absolute loyalty for all future high quality shoe purchases. I couldn't be more pleased with my experience!
Mr K M-G
I have been using Herring Shoes for over ten years now and have always been pleased and satisfied with their range and product quality. Recently, I purchased a black leather satchel and was again pleased. When one of the straps broke I contacted Herring Shoes. They sorted a replacement without fuss or hassle; not even needing to prove when bought. You can measure quality not just by good products and services; also by how they resolve problems. I am delighted to be a customer and enjoying my products with the knowledge of their support.
I won’t repeat what every customer says, that the service is excellent and the shoes perfect. All I’ll say is that it’s entirely true. Four days to Melbourne Australia, great fit.”
Your service does not go unnoticed, it’s world class. I know of very few companies that go as as far as you do to keep your customers happy. Please be assured I’ll recommend you to all of my friends and thanks again
I ordered two pairs of shoes from you just wednesday afternoon last week. I received the shoes already today (Monday), which is incredibly fast delivery to Norway. Now to the shoes: first of all, they fit really well. The oxfords are quite stiff and are going to need a bit of breaking in, but I expected that. They also are beautiful and all in all a very fine bit of craftsmanship. The deck shoes are comfortable right from the start. The leather is soft and has a beautiful colour. You can be quite sure that I will be a returning customer.
What a superb service you provide, 24 hours after ordering my Exmoor Boots, they where on my feet ! Amazing and quick delivery, the Exmoor boots are stunning, fit true to size too,
Quality footwear, with quality service, I am very pleased, thank you.
This is not my first order. This is the second but this my first pair of Herring shoes. I am used to top quality English shoes and Herring quality is absolutely fantastic. The finish is splendid and your service if high quality as well (even during Christmas time!!) : e-mails always get answers, fast delivery with bags and cream!! Shops make you pay for cream and all...
Great business. I'll be back.
Thank you to all the team for this fantastic job.