|Category||Saphir Shoe Care|
Saphir Brass Suede Brush has a brass filament core, allowing for the ideal mix of strength and softness required to remove stubborn dirt from suede shoes.
Returns Exchanges and Refunds
Please enclose your details and the Order Number which is to be found on your email invoice. To make the process easy we have included a tear off portion on the invoice that includes all the returns information you need. Please visit our faq page for more details
If you select the non-standard option of a Royal Mail delivery service you may have to pay different amounts to those shown above, depending on what country you are in and what products and quantities you are ordering. In all cases the delivery will be clearly displayed in your basket before you are asked to provide any personal information. Please note we are also unable to offer the next day services and delivery times will be longer with Royal Mail.
Customs and Duties
Import duties are not Herring Shoes responsibility and we cannot refund any shoes that are returned due to non-payment by the customer of customs duties.
UK orders are normally delivered next working day Monday to Friday, if the shoes are in stock and the order is placed before 1pm.
Herring shoes are always in stock but other brands may not be. If your order is urgent please call us and check availability before ordering.
Europe/Outside europe is normally 3-6 days from date of despatch.
Please visit our faq page for more details
For small items bought without a pair of shoes or other large item, in some cases we may change your delivery service from DHL to Royal Mail. If so, we will contact you beforehand.
Customers in the US who purchase Saphir products will not be charged delivery unless they also purchase another item in the same order which would incur a delivery charge.
This size guide is only useful for converting formal shoe sizes from one measurement system to another. If you convert a casual or trainer shoe size, you are unlikely to get a good fit in a formal shoe.
Shoes that are made to fit the same size foot will vary in physical size due to differences in last (shoe) shapes. For this reason we cannot measure shoes to fit your feet.
US customers need to be aware that UK sizes are different to US sizes. For example, a US size 6 customer should order a UK size 5 or 5.5 as this seems to be the approximate difference we see.
WOW - that is amazing customer service!
You have just earned a loyal customer.