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If you are not completely satisfied with the items you have purchased, you can return them for a refund or exchange. Please read the following information carefully.
To use Royal Mail:
If you have chosen one of our delivery options that includes a Royal Mail return label you can use this and drop your package off at any post office.
To use DHL:
If you have chosen one of our delivery options that includes a DHL return, you will either have been sent a DHL return label which you can use at a DHL service point or with an arranged collection, or if you do not have a pre-printed label, see below.
If you have an account (you did not choose guest checkout) login to your Herring Shoes account and click the "return an item" link.
If you checked out as a guest use this link to return an item via DHL.
If you have a pre-paid return label, please follow the instructions on your return form.
If you do not have a pre-paid return label:
Please use DHL or your postal service as this should avoid excessive clearance although we recommend you check fees before sending. If you choose to use another service then the return fees and any duty and clearance fees will be charged to you.
You are responsible for the cost of returning any items unless you ordered a prepaid label with your purchase.
In both instances:
Please note that all refunds will be minus the cost of outward postage.
In cases where the product being refunded was paid for or part-paid for using a Herring Shoes gift voucher, we can only provide a refund of the voucher amount in the form of another voucher. No cash refunds for voucher-funded purchases will be made.