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Returns Exchanges and Refunds

If you are not completely satisfied with the items you have purchased, you can return them for a refund or exchange. Please read the following information carefully.

Customers in the UK - free return options

To use CollectPlus:

  • Please pack your parcel up securely, preferably using its original packaging. Remove or cross out the original address label.
  • Fill in and include the Returns Form that was with your package OR download and complete this returns form.
  • Attach the CollectPlus label to your parcel and take it to your nearest CollectPlus location. Get your CollectPlus label here.
  • You can track the progress of your return, using the CollectPlus tracking number on the receipt you'll be given when you drop off your parcel. Keep your receipt safe in case there is a problem with the shipment.

To use DHL:

If you have an account (you did not choose guest checkout) login to your Herring Shoes account and click the "return an item" link.

If you checked out as a guest use this link to return an item via DHL.

Customers OUTSIDE the UK

Please use DHL or your postal service as this should avoid excessive clearance although we recommend you check fees before sending. If you choose to use another service then the return fees and any duty and clearance fees will be charged to you.

  • Write "RETURNING UNSUITABLE GOODS TO SENDER" on the customs form and the parcel itself
  • Tick the "RETURNED GOODS" box on the customs declaration documents.
  • We suggest using registered insured postage, and that you retain a proof of postage just in case the parcel should fail to be delivered.
  • All returns should be sent to: RETURNS Department, Herring Shoes Ltd, Old Station Yard, Kingsbridge, Devon, TQ7 1ES, ENGLAND

In all cases please ensure the following:

  • If you are in any doubt please call us before returning an item.
  • The items AND box must be returned in the same saleable condition as received. Shoes will not be accepted where there are signs of wear on the sole. We suggest trying shoes on carpet only.
  • Please contact us within 28 days of receipt of your goods if you intend to return them.
  • We cannot accept parcels that incur duty without recovering the duty from you.
  • Customers are responsible for returning any items and paying any associated costs where a free return option has not been specified.
  • If you are missing your Returns Form, you can download the returns form here.
  • Please note that any returns received without an exchange/refund form or any paperwork will be processed as a refund.
  • If you return a purchase which was accompanied by a free promotional item or items (eg, a pair of free shoe trees) then please note that you must also return the free item. We reserve the right to charge for any promotional items which are not returned.

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Herring Shoes http://www.herringshoes.co.uk/images/design/herring_shoes_logo.png Herring Shoes Ltd, Unit 6, Old Station Yard, Kingsbridge, Devon, TQ7 1ES, UNITED KINGDOM +441548854886 is rated Star Star Star Star Star 4.9 out of 5 from 1809 reviews from Google Customer Reviews
Herring Shoes supplies: Church, Churches & Church's Shoes, Herring, Loake, Loakes and Loake's Shoes, Barker & Barker's & Barkers Shoes, Cheaney Shoes, Trickers, Tricker's, Tricker Shoes, Jeffery West Shoes, Sebago. HERRING SHOES is a Registered UK Trade Mark of Herring Shoes Limited.
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