I am just writing to express my appreciation for the fantastic service I have received from your company. I am a new customer, and have just purchased a pair of the Loake Rothschild Oxford Black lace ups. It is very rare that you are able to find such care and convenience going into the delivery and packaging of an online purchase, and I am of course extremely happy with the quality of the shoes I have just received.
I will most certainly be purchasing products from you in the future, and I will be recommending you to friends and colleagues also.
J. Singer, UNITED KINGDOM (27-07-2015)
I've recently purchased two pairs of shoes and a few accessories at Herring's online site.
As this was my first ever purchase of such goods I had quite a few questions in mind so I contacted the staff and was aided by Chris Clark.
It is not that often that I receive such helpful, timely and valuable service as the one provided by Chris, and I felt a need to share it with you. Chris made it a very positive experience to shop at Herrings, and hopefully you appreciate and nurture employees like that.
I've thanked Chris personally, and I would gladly recommend Herring Shoes to fellow shoppers.
R. Steiner, ISRAEL (13-07-2015)
I was in contact with you yesterday, ordering two pairs of shoes. I placed the order at 10.30, was in contact with customer service shortly before 1 o´clock regarding details in the order and at 9.55 today the shoes arrived at my home address in Uppsala, Sweden, 23 1/2 hours after placing the order. Close to ridiculous, but in a positive way. They probably have faster service in Star Trek, but not here on Earth.
Thank you for excellent service
Marcus Wirén, SWEDEN (07-07-2015)
Received the order today – very happy with the shoes and with the prompt delivery. I will certainly be mentioning your company to friends and colleagues as your prices, service and range are superior to virtually any store in Australia!
Tim Chisholm, AUSTRALIA (29-06-2015)
When you receive Service that impresses you I think we have an obligation to respond. As a frequent internet purchaser of products I would just like to say “Thank you and Well Done!”
Thank you for getting my shoes to me within 2 days on standard delivery (Ordered Sunday late night and received 08:30 Tuesday morning).
Well Done for secure Packaging and Presentation coupled with a high quality and comfortable fit shoe.
Waiting for payday to order same thing in another colour! Excellent!
R. Prosper, UNITED KINGDOM (29-06-2015)
I just want to take a moment to congratulate you on the outstanding service you provide.
The shoes I ordered arrived in excellent time, and the obvious care and attention to detail that you took in presenting them was very noticeable.
I will be recommending you to all and will certainly be buying from you in the future.
S. Bembridge, UNITED KINGDOM (18-06-2015)
I recently purchased a pair of shoes which I was more than happy with. However, it is the customer experience that I wish to leave a short comment on. The customer service at Herring shoes, in a word, is exceptional. It goes far beyond any other customer service I have experienced. In particular, I would like to comment about Sean, I found him to extremely helpful and was easy to talk to.
I will most definitely recommend Herring shoes to family, friends and colleagues (some are already customers).
M. Dhillon, UNITED KINGDOM (12-06-2015)
I wanted to take the time to express my sincere thanks and appreciation for the outstanding customer service that Herring has extended towards me. My experience in dealing with you has been nothing short of amazing and delightful.
The quality of the products you have sent out is simply outstanding and cannot be faulted. To me, receiving and opening a package from Herring is akin to the feeling you get when you unwrap an Apple product… like unboxing an iPad, iPhone or a Macbook!.
Thanks again for making my shopping experience with Herring such a great experience. I will most certainly be buying from you again. My wish-list is growing, much to the detriment of my back pocket.
Roy Oh, AUSTRALIA (02-06-2015)
Shopping with Herring Shoes was by far and away the best on line shopping experience I've ever had. Their on line service, including their returns process, is without question the most efficient service I've ever experienced and their courtesy and friendliness at all times left absolutely nothing to be desired. I am a new shopper with Herring's, but as the result of my few orders with them, together with their extensive array of high quality footwear, I will never again look to anyone else for my footwear needs. To coin a phrase, they are 'simply the best'.
James Travers, UNITED KINGDOM (26-05-2015)
Thank you for the fast reply and for the good and friendly service!
Wish we had such a good service in Germany too :-)
Thank you and good day.
Frank Bakkers, GERMANY (26-05-2015)
I just wanted to say a big thank you to you and the Herring Shoes Team. I just received my new pair of Loake Cannons, and they fit perfect and look so good. And also thank you for the very (!!!) fast delivery from UK to Germany.
F. Bakkers, GERMANY (26-05-2015)
What can I say ! - and you no doubt have heard it before - ordered yesterday 13/05 and received morning of 14/05 here in Athens Greece !!
When someone does what they love and provides a service of this high caliber I truly believe they should be congratulated.
Ioannis Theodorakis , GREECE (18-05-2015)
I just wanted to thank you for the service I have received. This is the third order I have placed with you this year and in every case the product has been perfectly packed and has arrived in less than a week to Ireland. The shoes themselves are excellent and any queries I have had have been addressed really quickly. Thank you.
Victor Hart, REPUBLIC OF IRELAND (18-05-2015)
Thank you for your efficiency. I bought eight pairs of shoes and arrived in three days!
My personal best Regards, all the best
Enrico Petrucci, ITALY (15-05-2015)
I have to say that you guys have delivered the best online shopping experience ever.
Nick Claxton, UNITED KINGDOM (20-04-2015)
I had spent the past week unsuccessfully searching for a pair of Oxford brogues with a Goodyear welted leather sole, made in England and at a reasonable price. At a friend’s recommendation, I visited your website and amazingly within 24 hours I am now in possession of the “Perfect” pair of shoes. The inclusion of a shoe horn and proper shoe bags is especially appreciated & a tin of polish was an unexpected bonus.
May I wish you and your colleagues a long and prosperous future and I look forward to my next purchase from you.
Nigel Rolnis, UNITED KINGDOM (20-04-2015)
My Herring Gosforth II suede boots and matching Caserta Belt arrived today after a short delay. I am very pleased with both the fit and finish of both products. I am also pleased by your helpful suggestions regarding size and color. This level of service is especially needed in the age of Internet purchases when customers often don't have direct access to the merchandise. Well done!
Steve Echteler, UNITED STATES (16-03-2015)
Thank you for your amazing service and kind comments, I think a lot of businesses could learn good customer service from you.
James Rhodes-Evans, UNITED KINGDOM (22-02-2015)
have to congratulate you, I have worn MANY supposedly high quality shoes but I must be honest NOTHING and I mean NOTHING comes close to your quality shoes.
Matthew Lawrence, AUSTRALIA (22-02-2015)
I wanted to say WOW! WOW! WOW! On Tuesday Feb 10th I received notification to say my order was on its way. I arrive home from work on Feb 11th and my wife says "A Parcel Arrived". Amazing!!! From Exeter to Connecticut, USA in less than 2 days. That is what I call service. And what a nice surprise, not just to get the shoes I ordered but also polish and shoe-horn (nice touchs that build customer value).
I won't hesitate to place future order with you or make recommendation to fellow Brits here in USA who miss quality British Shoes
Richard Thorogood , UNITED STATES (13-02-2015)