Shopping with Herring Shoes was by far and away the best on line shopping experience I've ever had. Their on line service, including their returns process, is without question the most efficient service I've ever experienced and their courtesy and friendliness at all times left absolutely nothing to be desired. I am a new shopper with Herring's, but as the result of my few orders with them, together with their extensive array of high quality footwear, I will never again look to anyone else for my footwear needs. To coin a phrase, they are 'simply the best'.
James Travers, UNITED KINGDOM (26-05-2015)
Thank you for the fast reply and for the good and friendly service!
Wish we had such a good service in Germany too :-)
Thank you and good day.
Frank Bakkers, GERMANY (26-05-2015)
I just wanted to say a big thank you to you and the Herring Shoes Team. I just received my new pair of Loake Cannons, and they fit perfect and look so good. And also thank you for the very (!!!) fast delivery from UK to Germany.
F. Bakkers, GERMANY (26-05-2015)
What can I say ! - and you no doubt have heard it before - ordered yesterday 13/05 and received morning of 14/05 here in Athens Greece !!
When someone does what they love and provides a service of this high caliber I truly believe they should be congratulated.
Ioannis Theodorakis , GREECE (18-05-2015)
I just wanted to thank you for the service I have received. This is the third order I have placed with you this year and in every case the product has been perfectly packed and has arrived in less than a week to Ireland. The shoes themselves are excellent and any queries I have had have been addressed really quickly. Thank you.
Victor Hart, REPUBLIC OF IRELAND (18-05-2015)
Thank you for your efficiency. I bought eight pairs of shoes and arrived in three days!
My personal best Regards, all the best
Enrico Petrucci, ITALY (15-05-2015)
I have to say that you guys have delivered the best online shopping experience ever.
Nick Claxton, UNITED KINGDOM (20-04-2015)
I had spent the past week unsuccessfully searching for a pair of Oxford brogues with a Goodyear welted leather sole, made in England and at a reasonable price. At a friend’s recommendation, I visited your website and amazingly within 24 hours I am now in possession of the “Perfect” pair of shoes. The inclusion of a shoe horn and proper shoe bags is especially appreciated & a tin of polish was an unexpected bonus.
May I wish you and your colleagues a long and prosperous future and I look forward to my next purchase from you.
Nigel Rolnis, UNITED KINGDOM (20-04-2015)
My Herring Gosforth II suede boots and matching Caserta Belt arrived today after a short delay. I am very pleased with both the fit and finish of both products. I am also pleased by your helpful suggestions regarding size and color. This level of service is especially needed in the age of Internet purchases when customers often don't have direct access to the merchandise. Well done!
Steve Echteler, UNITED STATES (16-03-2015)
Thank you for your amazing service and kind comments, I think a lot of businesses could learn good customer service from you.
James Rhodes-Evans, UNITED KINGDOM (22-02-2015)
have to congratulate you, I have worn MANY supposedly high quality shoes but I must be honest NOTHING and I mean NOTHING comes close to your quality shoes.
Matthew Lawrence, AUSTRALIA (22-02-2015)
I wanted to say WOW! WOW! WOW! On Tuesday Feb 10th I received notification to say my order was on its way. I arrive home from work on Feb 11th and my wife says "A Parcel Arrived". Amazing!!! From Exeter to Connecticut, USA in less than 2 days. That is what I call service. And what a nice surprise, not just to get the shoes I ordered but also polish and shoe-horn (nice touchs that build customer value).
I won't hesitate to place future order with you or make recommendation to fellow Brits here in USA who miss quality British Shoes
Richard Thorogood , UNITED STATES (13-02-2015)
Received my order on 05th Feb after waiting only two days. Very useful being able to track the DHL courier's progress from your Devon base.
Saw the Herring Sandhurst brogues in your sale and bought them on spec.Your website image of the Sandhursts don't do them justice. They are a striking two tone, without being 'in your face.
I was also also impressed with the included tins of polish and cut down shoehorn. Nice touch. Will be using your company for future orders as I like many of your Herring brogue styles.
P Burnell., UNITED KINGDOM (06-02-2015)
Just a quick email to advise how pleased I am with the service offered by your company. One of my associates advised me that he had received his order three days after placing it; I couldn’t believe it when my order turned up within four days! (When I’ve bought concertinas from England, I’ve had to wait for up to two weeks to receive them.) I’m really impressed with the quality of the shoes – they have the look and feel that I vaguely recall my old Loakes had some 20 odd years ago. Hopefully these will last as long!
George Bolliger, AUSTRALIA (02-02-2015)
Just wanted to say thanks for the shoes which arrived today. I was a bit wary of buying shoes on-line - but I need not have been. The Chamberlain’s are exactly as advertised, and an excellent fit. They feel comfortable straight from the box which I am sure is a reflection of the quality of materials and workmanship. Next time I need a new pair of shoes your website will be my first port of call.Thanks again
Steve Tessier, UNITED KINGDOM (02-02-2015)
I just wanted to say that I have been extremely impressed by your customer service, both online and in person over the phone (when I spoke to Chris, I think). It makes such a difference and means I shall certainly return again as a customer. I am telling anyone who cares to listen. And I love the shoes! Thank you
Sam Macdonald, UNITED KINGDOM (02-02-2015)
A very short note of thanks, My repaired shoes turned up a couple of days ago, superbly refurbished and expertly presented with a welcome tin of polish to boot!
It really is a first class service from Herring shoes - I remain a loyal customer and a big fan.
All the best for 2015
Gary Holmes, UNITED KINGDOM (15-01-2015)
Hey guys just wanted to send some feedback on my experience w/ Herrings: I was initially concerned as the distance and shipping were pretty substantial but reviews of English quality are prevalent.
I have never had such amazing customer service and follow up on a web order, ever. I ended up having to switch sizes but over all the exchange went smoothly
What fantastic quality and compliments. Please don't hesitate to do business w/ Herrings. The staff and service is top notch and the shoes are second to none!
Tim Lachman, UNITED STATES (13-01-2015)
My Burford Brogue Boots were dispatched on 07/01/15, and I received them this afternoon 09/01/15. This is remarkable. It would take me longer to fly to England, myself. DHL is to be commended. The boots a very well made and fit as if they were made for me.Thank you,
Frederick Havemeyer, UNITED STATES (09-01-2015)
I would just like to say your service is to say the least impressive .
I first found your shop last year when visiting the area and purchased a pair of shoes from the shop ,i found the service first class and your staff were more than helpful .
I went on your website over the Christmas period and found a pair of boots my size ,ordered them on Boxing day and they arrived today only a day after you reopened after Christmas .
Now that's what i call service ,many thanks and i will certainly be back .
David Cole, UNITED KINGDOM (06-01-2015)