CollectPlus Deliveries

How much does CollectPlus cost?

Herring Shoes are pleased to offer CollectPlus delivery FREE for all UK orders.

How do I select to have my order delivered to a CollectPlus collection point?

When placing your order you will be able to choose CollectPlus as a delivery option on the checkout page.

Why is CollectPlus not available for my current order?

CollectPlus is only available for UK orders. For orders being delivered outside the UK, please select DHL or Royal Mail.

For security reasons, we do not offer the CollectPlus service for first-time customers with orders over £500 in value.

How many CollectPlus collection points are there?

CollectPlus has over 5,800 stores throughout the UK and Northern Ireland. These could be your local Co-op, McColls, Budgens or Spar as well as many independently owned convenience stores, newsagents and petrol stations. Unfortunately there are no collection points in the Channel Islands or at BFPO locations at the moment.

Where is my nearest CollectPlus collection point?

During checkout, when you select CollectPlus as your delivery method, you will also be able to select your nearest collection point. Alternatively the CollectPlus website offers a postcode or location search.

When are CollectPlus collection points open?

Nearly all CollectPlus stores are open early until late, 7 days a week. The opening times for your local store will be shown as you choose your preferred collection point when placing your order.

How long will it take for my order to arrive at my chosen CollectPlus collection point?

Once your order is ready to be despatched*, your item(s) will be processed and shipped to your chosen collection point. You will receive confirmation from CollectPlus via email and/or SMS once your parcel is available for collection. This will include your unique collection code. Your item(s) will normally arrive at the collection point within 2 to 3 working days of your order being processed. Parcels are delivered to CollectPlus collection points Monday to Saturday. A specific time for arrival cannot be given.

* - Herring brand shoes and sale shoes are always available and in stock, so orders placed before 1pm are usually sent out that day. Other brands may not be immediately available and there may be a small delay while we order your items from the manufacturer.

What do I need to take when I collect my parcel?

Please take your CollectPlus collection code and proof of ID with you when you go to the collection point to collect your parcel.

When making a collection, what ID is accepted?

CollectPlus collection points accept the following forms of ID:

• Driving licence
• Utility bill
• Mobile phone bill
• Wage slip
• Bank statement
• Cheque guarantee/credit/debit card
• Bank/building society book
• Passport
• Cheque book

What should I do if I lose my collection code from CollectPlus?

If you have lost the collection code sent to you by CollectPlus via email or SMS then please contact us to arrange for a new collection code to be issued, as you cannot collect your parcel without it.

What should I do if I don't receive my collection code from CollectPlus?

If you haven't received an email or SMS from CollectPlus with your collection code and the parcel's estimated date of arrival has passed, then please contact us and our customer service team will be happy to help you.

Can someone else collect my order on my behalf?

Yes, it is possible for someone to collect your parcel on your behalf, but they must have your proof of ID and your collection code.

What if my order includes back-order items?

Unless you'd prefer your order to be delivered in one package when your back-order items arrive (you can leave special instructions when ordering), your order will be split in two. Your in-stock items will be processed as usual for collection at your nominated CollectPlus collection point. Your back-order items will be processed and sent once they arrive in our warehouse. In this instance you will receive two notifications of delivery from CollectPlus and two barcodes, so do make sure that when you are collecting your back-order item that you take the correct collection barcode with you.

How long will I have to collect my parcel?

Your parcel will be held at by CollectPlus at their collection point for 10 days before being returned to us. You will receive reminders from CollectPlus after 3 days and 7 days of the parcel arriving at the collection point if you haven't already collected your parcel. If your parcel is returned to us it will be processed as a return and a refund will be issued.

What should I do if my parcel isn't available when I arrive at the CollectPlus collection point?

Please contact us and we will look into it.

Once my order has left Herring Shoes can I track it?

Yes, CollectPlus provides a tracking service which allows you to see where you parcel is. CollectPlus will also provide SMS updates if a mobile number has been provided. You can track your parcel by visiting http://www.collectplus.co.uk/track and entering the tracking code you've been provided with.

What should I do if I don't want my order anymore?

Please contact us to cancel your order. If your order has already been processed, then please do not collect the parcel from the CollectPlus collection point. Any uncollected orders will be returned to us after 10 days and a refund will be issued.

What if I want to return an item I have collected from a CollectPlus collection point?

If, when you pick up your parcel, you decide that you don't want all or part of the order, or an incorrect item has been sent, please follow our normal returns process.